If your enquiry is not related to Blackboard, please see the contact UWE webpage for details of other points of contact.
Before contacting us, please see if your query is answered in the list of frequent queries below.
Staff queries
The courses which you see in Blackboard are the courses that your staff record is attached to in the Student Record system, ISIS.
If you are missing courses or are attached to incorrect courses in Blackboard, please contact the appropriate School Student & Programme Support (SPS) so that they can update ISIS:
Once ISIS has been updated, this should correct your Blackboard courses following an overnight feed of data.
We have staff guides on using the various areas of Blackboard - please see the list of staff guides which are available to you.
Contact information for Academic Services can be found on the Academic Services webpage.
Student queries
Please make the School Student & Programme Support (SPS) aware that you are attached to a course which you are not studying:
Once they have updated the student record system, this should correct your Blackboard courses following an overnight feed of data.
If the course is not listed at all on the Blackboard Modules tab, please contact the School Student & Programme Support (SPS) so that they may attach you to the module in the student record system:
This should correct your Blackboard courses following an overnight feed of data.
There are other Course Access queries on our Frequently Asked Questions page.
If you can log into myUWE but not Blackboard, it may be that your enrolment/registration is not complete and is blocking your access to Blackboard. Please contact the School Student & Programme Support (SPS) who will be able to advise you if anything is outstanding from your enrolment/registration:
Please speak with your course tutor. Contact details can usually be found in the module handbook.
We have student guides on using the various areas of Blackboard - please see the list of student guides which are available to you.
If your query is not answered by the above, please contact the IT Service Desk. For general non IT queries, please contact an information point.
Please note the Learning & Research Systems team are only able to respond to queries during normal office hours.
