Contact Blackboard Support

If your enquiry is not related to Blackboard, please use the central contact UWE form.

Before contacting us, please see if your query is answered in the list of frequent queries below.

Staff queries

• I am not attached to the courses that I am teaching

  The courses which you see in Blackboard are the courses that your staff record is attached to in the Student Record system, ISIS.
  
  If you are missing courses or are attached to incorrect courses in Blackboard, please make your faculty administrative team aware so that they can update ISIS. Once ISIS has been updated, this should correct your Blackboard courses following an overnight feed of data.

• I need help understanding how to use a specific function in Blackboard

  We have staff guides on using the various areas of Blackboard - please see the list of staff guides which are available to you.

Students

• I see courses in Blackboard that I am not studying

  Please make your faculty administrative team aware that you are attached to a course which you are not studying. Once they have updated the student record system, this should correct your Blackboard courses following an overnight feed of data.

• I am missing a course in Blackboard

  Please check in the myUWE ‘Blackboard Courses’ subtab. If your course is listed under ‘Blackboard Courses not currently in use by the tutor’, this means that the course has not be made available by your tutor. Please contact them directly to find out when or whether they will be making it available to students.
  
  They are other Course Access queries on our Frequently Asked Questions page.

• I want to ask a question about a piece of content in my course

  Please speak with your course tutor. Contact details can usually be found in the module handbook.

• I get an error message in my course

  Please check the list of errors we have on our Frequently Asked Questions page and follow the instructions provided.

• I need help understanding how to use a specific function in Blackboard

  We have student guides on using the various areas of Blackboard - please see the list of student guides which are available to you.

If your query is not answered by the above, please contact us using the following contact form or telephone us on
0117 32 85735.