Clearing Cache and Cookies

The followings instructions explain the steps to clearing the cache and cookies from some of the most commonly used browsers.

Once you have cleared your cache and cookies, please close your browser down and then re-open and continue using Blackboard as usual.

Internet Explorer 11

  1. Open the browser and select the Tools option.
  2. Select Safety.
  3. select Delete Browsing History.
  4. On the Delete Browsing History page, ensure that Preserve Favorites Website Data is not selected.
  5. Ensure that the Temporary Internet Files and Cookies options are selected.
  6. Select Delete and the Delete Browsing History page will close.
  7. Close the browser down completely.

example screenshot showing quick steps 1 to 6 above

Firefox

  1. Open the browser and select the top right hand menu.
  2. Select History.
  3. Select Clear Recent History.
  4. Set the Time range to clear to Everything.
  5. Ensure that the Cache and Cookies options are selected.
  6. Select Clear Now.
  7. Close the browser down completely.

example screenshot showing steps  1 to 6 above

Chrome

  1. Open the browser and select the top right hand menu.
  2. Select History.
  3. Select Clear Browsing data.
  4. Set the Clear the following items from option to the beginning of time.
  5. Ensure that the Cached images and files and Cookies and other site data options are selected
  6. Select Clear Browsing data.
  7. Close the browser down completely.

example screenshot showing steps 1 to 6 above

Edge

  1. Open the browser and select the top right hand menu.
  2. Select Settings.
  3. Under Clear browsing data click on the Choose what to clear button.
  4. Ensure the Cookies and saved website date option and the Cached data and files option are selected.
  5. Select Clear.
  6. Close the browser down completely.

example screenshot showing steps 1 to 5 above

Safari

  1. Open the browser and select the Safari menu.
  2. Select Preferences.
  3. From the pop-up window select the Privacy tab.
  4. Click on the Remove All Website Data button.
  5. Select Remove Now.
  6. Close the browser down completely.

exmple screenshot showing steps 1 to 5 above

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