Cyber security advice

Issue date: 15 May 2017

We're sure you heard about the cyber-attacks which hit various organisations, including the NHS, at the weekend. Please be assured that our IT systems' security is robust – but we still need you to be vigilant.

Tips to keep your information and computers safe

  • Never store important files on your PC or laptop hard drive - in the event of a ransomware attack or failure of the hard disk, the information is irrecoverable. Instead, use university network drives or the cloud - as a student you have access to 1TB of data via Office365.
  • Be very wary of emails from anyone you don't know – never click links or open attachments from strangers.
  • Be very wary of links or attachments from people you do know, including fellow students, friends or staff. Email addresses are easy to spoof. Does the URL in the link look legitimate? Hover your mouse to check – you will be able see where it has originated – but don't click the link.
  • Before clicking anything, ask yourself whether you're expecting the link/attachment that a known individual has sent you. If in any doubt give the sender a call to check before taking any action.
  • Always delete emails that look suspicious. If it's really important the sender will contact you again or give you a call. If you're in doubt about an email, you can forward it to us at and then delete it from your inbox.


If you have any concerns please contact the university IT Service Helpdesk on 0117 32 83612 or

Further information

How to identify a phishing email

Guidance on phishing emails

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