Reasons you may not be able to register online

This page gives you information about why you may be prevented from registering online, including:

Click here to return to Registration Guidance.


Required Data Missing

At the start of a student’s career with us we collect some information we consider essential in enabling us to support a student to the full.

You will see this message if any of the following information is missing from our records:

  1. Ethnicity
    Ethnicity is information about you that we are required to report to the Higher Education Statistics Agency (HESA) and it permits them to perform ethnicity-based analysis. The categories are a national classification which allows HESA to compare the Higher Education sector data with other sectors of the UK economy.
  2. Religious belief, sexual orientation, gender identity status, disability
    The University collects this data as we believe the information is essential in helping us support you throughout your career at UWE Bristol. The data is used and stored in accordance with the UWE Terms and Conditions and particularly section 12 of the Data Protection policy.
  3. Contact in the event of an emergency or serious concerns about your health and wellbeing
    We would like you to be as confident as possible that your welfare is paramount in our support for you during your time at UWE. To that end, we believe that details of a person who we can contact in the event of an emergency or serious concerns about your health and wellbeing are essential.
  4. Personal e-mail address
    The University collects this data as we believe the information is essential in helping us support you throughout your career at UWE Bristol. The data is used and stored in accordance with the UWE Terms and Conditions and particularly section 12 on the Data Protection policy.


  5. You can add these details in the Personal Details channel of the portal and return to the Registration channel once they have been recorded.

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Outstanding Debt

If you see this message it means that our records show that you have an outstanding debt from your previous registration and therefore you cannot register this year until the debt has been paid. This is a debt for which there are summary details in the ‘Payments’ tab in myUWE and, if you are a Hartpury student, you would already have received an invoice, so you should know the amount you owe. However, if you have a query regarding the amount or any other details of the debt you owe please contact the appropriate income office, quoting your UWE student number.

For students with an outstanding debt to UWE Bristol

Summary details of your outstanding debt are available in the ‘Payments’ tab in myUWE and you may pay using one of the following methods:

  1. online using a credit or debit card and by logging in securely to your own University account (via the myUWE Payments subtab). To access your account you will need your UWE User ID and password - the one you use to access other UWE systems; e.g. myUWE.
  2. by telephone using your credit or debit card on the following number +44 (0) 117 32 87888
  3. in person at the Income Office, room 2D23 on Frenchay Campus
  4. by sending a cheque made payable to “UWE Bristol” to The Head of Financial Services, University of the West of England, Coldharbour Lane, Bristol BS16 1QY

You are reminded that if you do not pay your outstanding debt and do not register you will no longer be a student of the University and therefore you will not be entitled to do the following:

  • attend lectures or seminars
  • attend professional practice
  • continue your supported placement
  • use the library or computer facilities (including Blackboard)
  • have your work assessed or considered by an examining board
  • receive a hardship loan from the University
  • obtain references or transcripts written by the University

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Invalid Registration

If you see this message it means that we are not able to identify a valid registration and we don’t know what you are trying to register for. There are various reasons why this would happen but the most likely is that you have transferred and you have more than one registration in the system. If you are a new student it may be that you have applied for more than one course and we have a record of both.

Either way, in order for you to proceed we will need to change your student record so we can display the details for the correct course.

In some cases it will mean that we are unable to display the correct details, because your course is not one for which online registration is available, and you will need to register manually. The University will be able to advise you of this.

Please contact the University to correct your student record, quoting your UWE Bristol student number, explain to them that you are trying to register online and you have encountered this message.

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Disclosure and Barring Service (DBS) and other admissions checks

You cannot proceed with your registration because there is an outstanding issue with your admissions checks. In all cases, when you contact someone please provide them with your UWE student number and explain to them that you are trying to register online and that you have encountered this message.

For students in Education and Health and Social Care

Only courses in the Department of Education and some courses in the Faculty of Health and Applied Sciences are subject to checks by the Disclosure and Barring Service. For details of the courses affected by this please see the list of courses subject to DBS checks.

If you are trying to register on a course included in this list and you can see this message you must contact the Admissions Office so that they can advise you on what the outstanding issue is and what you must do to resolve it. The contact details for these specific queries are:

Contact details for the Admissions Office:

e-mail: admissions@uwe.ac.uk
Tel: 0117 32 83333

For students in other departments:

If you are trying to register on a course that is not in the list of courses subject to DBS checks it is likely that there is a problem with your student record and it will need to be resolved before you can proceed. Please contact the University.

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