My Details tab: Documents subtab

Selecting the My Details tab will take you to the My Details section of myUWE. Below the main tab you should see five subtabs: Personal Details, ID Photo, Addresses, Car Parking and Documents.

example screenshot of the My Details subtabs with Documents selected

The Documents subtab will be where you access any personalised documents available to you. Documents available to you will depend on your award record. If your award record means you are eligible for a document you will be able to download it here.

Your Award Record

You will see a row for each award record you have at UWE. If you are registered on only one award, this one award record will show. If you have, or have had, more than one registration at UWE there will be a row for each one.

The personalised documents currently available are:

Current award records will show and past records will be hidden but can be opened and re-hidden by using “Show past awards” and “Hide past awards”.

If a personalised document is applicable to any of your award records it can be downloaded here. If there is no download button on an award record it may be because you are not eligible for that particular document on that award – please see the guidance on eligibility for each of the documents, this will tell you who to contact in the event of a query.

Council Tax Certificates

Some local authorities require students to present them with evidence of their status as a full-time student. If your local authority has asked for this evidence you may be able to produce the required certificate in myUWE.

example screenshot hightlighting the Download pdf button for a Council Tax Certificate

Please note - there is not necessarily a need to produce this certificate as a matter of course, you must check with your local council that they require it before you print it out. Many councils receive this information automatically from UWE, in which case there is no need to provide them with a certificate.

Please also note that there is the possibility that some council staff may not be familiar with the UWE Council Tax Certificate. If this happens in your case you may need to request a copy from one of the UWE Information Points, located at every campus. Explain that the myUWE Council Tax Certificate has not been accepted by your local council. Someone at the Information Point will contact the relevant council to check the reason for the rejection but in the meantime, and if you satisfy the relevant criteria, they will also be able to issue you with a signed copy of your Council Tax Certificate.

If your Council rejects your UWE Council Tax Certificate saying that it doesn’t contain enough detail about the hours you are studying, please contact the appropriate Faculty Student Administration Team who can advise you further.

Eligibility

If you satisfy the appropriate criteria you will be able to produce a copy of the certificate required by your local council which verifies your status as a student for Council Tax purposes.

The eligibility criteria are:

  • you have registered on the award in the current academic year
  • on a course which is full-time or sandwich
  • you are attending full-time
  • you are a student with an income status of one of the following:
    • Home (UK)
    • Offshore (Channel Islands)
    • Overseas Home
    • EU
    • Overseas
    • ERO - studying abroad under Erasmus

If you do not satisfy these criteria, you will not be able to produce a Council Tax Certificate.

If you believe you satisfy the criteria but there is no download button, please complete the Council tax query form in infoHub and our administration teams will investigate for you.

Please produce the Council Tax Certificate only if you have been requested to do so by your local council. Once you have produced the Council Tax Certificate you will need to present or send it to the appropriate person at the council.

For students in the School of Health and Social Care:
Students registered on the BSc (Hons) Midwifery – 78 week course (B711A) will not be able to produce a Council Tax Certificate. Students registered on this award will need to request a Council Tax Certificate from the student Information Point at your campus of study.


Status Letters

From time to time students are asked to provide evidence of their status as a student at the University of the West of England. This may be for various reasons, for example, joining a sports club - and students usually request such evidence from one of the UWE Information Points located at every campus, in the form of a student status letter.

Please note: Many requests for evidence of your student status may require the specific authority of the University in the form of a signed letter and a status letter produced from myUWE may not be accepted. For example, a status letter produced from myUWE must not be used as evidence of your status as a student with regards to immigration or visa purposes, nor must it be used to evidence council tax exemption.

example screenshot hightlighting the download pdf button for a Status letter

Eligibility

If you satisfy the appropriate criteria, you will be able to produce a copy of the Student Status Letter.

The eligibility criteria are:

  • You have registered on the award for the current academic year
  • You are a student with an income status of one of the following:
    • Home (UK)
    • Offshore (Channel Islands)
    • EU
    • Overseas Home
    • Overseas
    • ERO – study abroad under the Erasmus scheme

If you are still registered for a previous academic session, you will need to request a Student Status Letter from one of the UWE Information Points located at every campus.

If you do not satisfy these criteria, you will not be able to produce a Student Status Letter.

If you believe you satisfy the criteria but there is no download button, you will need to contact the appropriate Faculty Student Administration Team so that they can check your student record and make any changes if necessary.

Alternatively, you may wish to obtain a copy of your Student Status Letter directly from one of the UWE Information Points located at every campus.

For Post Graduate Research students:
Post Graduate Research students should contact their named administrator from the Graduate School to request a Student Status Letter. Please see the Contact UWE Graduate School webpage for contact details.

For students in the School of Health and Social Care:
Students registered on the BSc (Hons) Midwifery – 78 week course (B711A) will not be able to produce a Student Status Letter. Students registered on this award will need to request a Student Status Letter from the student Information Point at your campus of study.

Higher Education Achievement Report (HEAR)

HEAR is a UK-wide initiative where universities and other HE institutions provide a more comprehensive report of student achievement, which acknowledges fully the range of opportunities that higher education institutions in the UK offer to their students. For example, if you have told us of any extra curricular activity you are involved in it will be recorded and show on your HEAR.

Whilst the HEAR is likely to be most useful when a student graduates we have agreed that it will be helpful for you to see the record as it grows and perhaps use it as evidence of your achievements to potential employers.

example screenshot hightlighting the download pdf button for a HEAR report

Eligibility

The HEAR is applicable to each award for which you have, or have had a registration at UWE; you can download a PDF for each eligible award.

For graduating students, whose registration is ended, the HEAR will be available as long as you still have access to UWE systems. For students leaving the University this is 42 days after the end date of your award. The end date of your award is the date of the final examining board; so UWE systems will be available to you until 42 days following this date.

If you have any queries about your HEAR or any of the information contained in it, below is a list of contacts, depending on the nature of the query.

Please include your full name, UWE student number and a contact telephone number in your e-mail.

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