UWE STUDENT'S' UNION ADVICE CENTRE IS AWARDED QUALITY MARK

Issue date: 27 July 2004


ISSUE DATE: 27/07/04

The University of the West of England Student’s Union (UWESU) Advice Centre has gained the Community Legal Services’ Quality Mark, the quality standard for legal information and advice. UWESU’s Advice Centre was assessed in June and achieved the required standards in all service areas.

Linda Farrall, Advice Centre Co-ordinator, said “We are delighted that the service has received the Quality Mark. Clare Fuller, and I have been through the Citizens’ Advice (C.A.B.) training programme and between us we have a total of nine years experience in the advice sector. We give confidential, impartial advice to students here at UWE on their rights and responsibilities, both on legal issues such as housing and employment and also with regard to UWE rules and regulations.”

Chris Morrall, UWESU President, said, "We are very proud that our Advice Centre has earned the Quality Mark; last year over 2000 students were helped by Linda and Clare. We never forget that we exist to serve the UWE student community, evidenced by the fact that 100% of respondents to this year's Client Satisfaction Survey stated that the Advice Centre had helped them to resolve or partly resolve their problem.

“We are independent from the University and this enables us to challenge issues that we believe to be unfair. Also, monitoring the problems brought by our student members to the Advice Centre helps us to maintain awareness of current issues. Myself, the Sabbatical team and the Advice Centre all look forward to the challenges brought by the coming year."

The Quality Mark comprises a set of standards designed to ensure that a service is well run and has its own quality control mechanisms that relate to the quality of the information or advice that the service provides. The standards cover seven key quality areas, including access to service, seamless service (referrals), running the organisation, people management, running the service, meeting clients’ needs and commitment to quality.

By holding the Quality Mark, the UWESU Advice Centre can become a member of both the Bristol and the South Gloucestershire Community Legal Service Partnerships. These partnerships aim to promote quality information, advice and legal services to the public through their network of quality-assured services.

-ENDS-

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