Getting Started

Security / Logging in and out

How do I login to myUWE?

From inside UWE, either follow the myUWE link on the UWE intranet page, or type the word 'my' in the address field in your web browser.

From outside UWE, either follow the 'Log in' link on the UWE home page and then select the 'myUWE' option, or type https://my.uwe.ac.uk into the address field in your web browser.

In each case you will be taken to the myLogin page:

Screenshot of myLogin page

Here you will need to enter your username and password. The username and password should look something like this: j-bloggs, f4zcnv. Be careful when you type this in as it is case sensitive!

myLogin allows you to sign in (with your password and username) just once but gaining access to many different UWE services (myUWE, Blackboard) without having to sign in again.

It says I have used an incorrect username or password

When attempting to login to myUWE you may see the following error message:

Incorrect username and/or password, please try again. If you continue to see this message please go to the password manager and change your password.

There are a few possible reasons:

  1. You have entered an incorrect password
    If you have forgotten your password and would like a reminder or you want to have your password reset you will need to either:
  2. You are not using the correct username
    You should use your UWE network username and password to access myUWE. If you are unsure what your username is, please contact the appropriate Information Point for your campus for guidance.
  3. Your passwords are not synchronised
    You can synchronise your passwords using the Password Manager (there are additional instructions for students and instructions for staff on how to synchronise your password).

It says I need to enable JavaScript and Cookies

If you do not have JavaScript and/or Cookies enabled in your browser you will see the following message:

Please enable javascript and cookies in your browser. Test your browser.

For full instructions of how to enable JavaScript and Cookies please see our technical test.

The myLogin error page

If there are problems with myUWE or Blackboard you may see a myLogin error screen similar to the one below:

myLogin error screenshot

If you select the 'Send error report' button a message containing the technical information (shown) will be sent to the myUWE team. Please note that some error pages will contain more specific information which should help you further.

Why have I been logged out?

You may have been automatically logged out of all the services accessed by myLogin (myUWE, Blackboard) because you have not used any of them for 30 minutes. This is called a 'session timeout' and is common with many web systems. Session timeouts are used to reduce the risk of other users gaining access to a student's personal information if they forget to log out of a portal session on a shared computer, for example, in the Library, a student lab, or an Internet cafe.

Although you may still be able to see myUWE or Blackboard in the window of your browser, you will effectively have had your session ended and been logged out. Sessions are kept active by actions such as selecting tabs, selecting buttons, and sending information.

Please note that if, after being logged out, you wish to continue using myUWE or Blackboard you will need to log back in using myLogin.

How do I logout of myUWE?

For security reasons we recommend that you logout when you stop using myUWE. This is especially important on computers that may be used by other people.

Simply select the 'Logout' link in the top-right corner of the screen. This will take you to the myLogin Logout screen:

Logout screenshot

I've forgotten my password

Students: If you have forgotten your password, please contact the appropriate Information Point for your campus to request a reminder.

Staff: Please refer to the IT Services reset your password information.

Can I change my password?

Yes, you can change your password using the UWE Password Manager.

Why can't I access myUWE?

  • Every person with an active UWE Network Account should have access to myUWE.
  • If you have been issued with a Temporary External User Account you will not be able to access myUWE. Please follow the information and guidance that appears on the login error page.
  • If your UWE Network Account has recently been updated or modified and you are having difficulties accessing myUWE please allow 24 hours and try again.

If you can't access myUWE please check your login credentials via https://password.uwe.ac.uk. If you continue to experience access problems please contact the appropriate Information Point for your campus, or myUWE support.

Technical Information

What computer will I need to access myUWE?

Any computer on which you can access the web should be able to access myUWE.

However, your browser will have to be correctly set up for myUWE to work properly. There is an automatic technical test that will check if you have Javascript and Cookies enabled.

If after this test, you experience difficulties, please contact myUWE Support giving as much information as you can manage on your computer and web browser.

Support and Feedback

How can I give feedback?

You can send us your feedback by using the 'Feedback or queries about myUWE' text box which is located in the bottom right hand corner of every tab in myUWE. Any text submitted here will be e-mailed to the myUWE Support team.

Where can I get support?

For specific myUWE help contact myUWE Support or for general IT help contact the ITS Support Centre on University extension 83612 (from outside the University on 0117 32 83612).

How do I contact my Faculty?

Please see the Contact Information pages for details on how to contact the appropriate person to help with your enquiry.

Frequently Asked Questions

Visit our Frequently Asked Questions [FAQ] section for more help.

How do I contact my Faculty?

Please see the Contact Information pages for details on how to contact the appropriate person to help with your enquiry.


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